Joined: 09 Apr 2006
|Posted: Tue Sep 05, 2006 2:24 pm Post subject: Broadband gambits
|As most will no doubt know, two broadband providers (Euro1 and e7even) have recently become effectively insolvent in the UK, and their services have collapsed.
Unfortunately I was with one of these and had paid for 2 years subscription up front. Since I had paid by credit card I was able to reclaim the amount lost from the credit card co., as the outstanding balance was in excess of £100, under the UK consumer credit legislation.
However, this did not solve my problems since Tiscalli, who were the wholesale service provider, have since the collapse held a broadband modem on the exchange line, to prevent me being able to reconnect to my choice of provider. Their motive is to force me (and no doubt all other previous customers) to sign-up with their new front provider whom they have substituted - 186.
This of course is perfectly outrageous, since I was never a customer of Tiscalli in any case, and even if I had been it is illegal. I am about to complain to Ottello, so we will see what their response to this outrage is! I will report back here on the progress in due course. (It seems AOL were the first to perpetrate this trick.) Meantime I am now again back to being stuck with dial-up access! Uggh.